Frequently Asked Questions

General questions

What is the status of my order?

Once you have placed an order, we will send you a confirmation email. Once your order is shipped, we will send another email to confirm the expected delivery date.

Can I change my order?

If your item has not been processed for shipping then yes you can make changes to your order. Please email us at hello@therustedbumblebee.co.uk

How long does it take to ship my order?

Once you have placed your order, it usually takes 24 - 48 hours to process for delivery.

Where do you ship?

We currently only post to the UK.

How will my parcel be wrapped?

All parcels are wrapped in recycled paper and placed in a box and sealed with tape. We try our best not to use any plastic packaging, but on occasions due to supply shortages, we may have to resort to using plastic.

Do you accept returns?

We do accept returns in respect of the following conditions:

- The item must have been bought from our online store.

- The item should not have been used and in the same condition that you received it, unused and in its original packaging.

- The return request is to be made within 28 days of delivery.

- Return postage costs for exchanges or unwanted items are to be covered by the customer.

To ask for a return please contact us at hello@therustedbumblebee.co.uk

Can I exchange an item?

Yes, we do accept exchanges and follow the same conditions noted above.

To ask for an exchange please contact us at hello@therustedbumblebee.co.uk

How long does it take to process a return?

Returns are confirmed within 14 days of us receiving the package. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

What payment methods do you accept?

You can purchase from our website using a debit or credit card. We additionally offer support for PayPal, and Google Pay and can chose these payment methods at checkout.

Do you have a physical store?

No, we currently don't have a physical store.

What is a rusted finish?

The rusted finish is a natural reaction of iron and oxygen which gives each item a completely unique finish. It will change and mature over time adding character and individuality.

How do I fix/attach my item?

All of our 'push in ground' items are designed with stakes so they can simply be lifted out of the box and pushed into the ground in a place of your choice.

The majority of our 'wall hangings' and 'fence toppers' come with pre drilled holes.

All others items are designed to be simply hung on tack nails.

Are wall fixtures provided?

No, we do not provide any fixings with any of our items.

Metal robins

Looking good standing on the garden bench.

Rusted Metal Stars

These are perfect! Exactly what I wanted and look fabulous hanging on our pergola. Great quality and value for money, thank you.

fern sculpture

I am really pleased with my rusted bee order - the fern sculpture is just beautiful! Really great detail and quality.
Thank you!

Rusted Metal Garden Cow Parsley Rods

I couldn’t be happier with my Rusted Metal Garden Cow Parsley Rods! They’ve added an elegant, rustic charm to my outdoor space that truly brings the garden to life. The delicate design perfectly mimics the airy structure of real cow parsley, and the natural rusted finish blends beautifully with greenery and seasonal flowers.

Great addition to herbs

Lovely item great look very happy with the sign

Perfect

High speed efficient as described all good

Metal Bumble Bee

Metal robins

Loved the robins, have installed them on the roof of our summerhouse.

Perfect

Good size - you can make them short or long
and well made. Bought as a gift for my sister and she was delighted with them

Very good product and service

I ordered 3 items, needed for a gift at short notice. Chris responded very quickly and helpfully and items arrived well before day needed. Items are lovely.

Delighted

Ordered 2 sets of 3, 1 large, 1 small. Good quality material. Natural looking design of leaves. They have made a boring open trellis very attractive.
Ordering and delivery service easy. All packaging recyclable.
Very satisfied customer. Excellent value for money.

Beautiful pheasant

I have bought the pheasant as a birthday present and I’m sure they will love him. He is beautifully made, was packaged with care and arrived promptly. I am tempted to buy some more. Perhaps the fox and cub.

Pretty item

Prompt dispatch of this gift to a friend. Good value.
Good communication.
Well packed.

Just as described.

Perfect gift my heart and two paw marks of my cockerpoos

Lovely item

Friend very pleased with this retirement gift.
Sent promptly by Royal Mail Tracked system and arrived on time.
Helpful response to my e mail changing address and requesting a note be added to the parcel.
Have ordered new items since this initial order.
Thank you.
Thank you.

Metal hare

Perfect

Perfect

Great service, can not fault anything at all, thank you

Seagull

Love it ! Received one for Xmas, since bought another- intend to buy another few to complete the flock. Well made, quick delivery and look brilliant - great addition to my little courtyard garden here in the Scottish highlands - although our resident gull is not so sure ☺️

Metal digger

Outstanding quality

Bought for a present and pleased with it. Well made and securely packaged and delivered

Loved my rusted bumble bee
Well made and simply gorgeous

Was delighted with the rusty bee

Metal treble clef

Very pleased with product and quick delivery.

Excellent service.

Received promptly, love my owl, it looks superb on my fence and makes me smile every time I see it.

Owl

Very please with my owl. He looks lovely sitting on a recently felled tree stump. Excellent quality and remarkably quick delivery. Thank you.