Frequently Asked Questions

General questions

What is the status of my order?

Once you have placed an order, we will send you a confirmation email. Once your order is shipped, we will send another email to confirm the expected delivery date. 

Can I change my order?

If your item has not been processed for shipping then yes you can make changes to your order. Please email us at hello@therustedbumblebee.co.uk

How long does it take to ship my order?

Once you have placed your order, it usually takes 24 - 48 hours to process for delivery.

Where do you ship?

We currently only post to the UK.

How will my parcel be wrapped?

All parcels are wrapped in recycled paper and placed in a box and sealed with tape. We try our best not to use any plastic packaging, but on occasions due to supply shortages, we may have to resort to using plastic. 

Do you accept returns?

We do accept returns in respect of the following conditions: 

- The item must have been bought from our online store.

- The item should not have been used and in the same condition that you received it, unused and in its original packaging. 

- The return request is to be made within 28 days of delivery.

- Return postage costs for exchanges or unwanted items are to be covered by the customer.

To ask for a return please contact us at hello@therustedbumblebee.co.uk

Can I exchange an item?

Yes, we do accept exchanges and follow the same conditions noted above. 

To ask for an exchange please contact us at hello@therustedbumblebee.co.uk

How long does it take to process a return?

Returns are confirmed within 14 days of us receiving the package. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

What payment methods do you accept?

You can purchase from our website using a debit or credit card. We additionally offer support for PayPal, and Google Pay and can chose these payment methods at checkout.

Do you have a physical store?

No, we currently don't have a physical store.

What is a rusted finish?

The rusted finish is a natural reaction of iron and oxygen which gives each item a completely unique finish. It will change and mature over time adding character and individuality. 

 

How do I fix/attach my item?

All of our 'push in ground' items are designed with stakes so they can simply be lifted out of the box and pushed into the ground in a place of your choice.

The majority of our 'wall hangings' and 'fence toppers' come with pre drilled holes.

All others items are designed to be simply hung on tack nails. 

Are wall fixtures provided? 

No, we do not provide any fixings with any of our items. 

Based on 166 reviews
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j
Metal This Is Us
janice james
This is us …

I love it, thank you.
Came well packaged and very quick delivery.

Gorgeous colour heart

Bigger than i thought but a lovely gift

Ansolutely love it! I also liked the care in the packaging and instructions. Arrived quickly too ♥

H
Metal Tree Of Life
Helen Cameron
Tree of life

Fantastic service. Beautifully made metal wall hanging. Packaged very neatly and arrived promptly.

In memory of a much loved border terrier

I wanted something simple as a gift for a friend who has recently lost her much loved border terrier
The rusted heart with two paw prints is perfect and the will hang by P’s favourite place for sunbathing

Duck family

Very cute ducks me friend loves them x

J
Metal Treble Clef
Jenny Groves

The metal treble clef was perfect - thankyou

Lovely Rusted Daisies

Love the daisies, they look great in amongst our pink heathers and have stayed firmly upright during the recent high winds. Easy to attach the stake, although unable to fully insert about 2cm of thread into the flower head section. Well packaged and delivered as stated.

Welcome newcomer to garden

The little robin is beautiful. Just the right size to fit in with some other small friends

M
Swallows Sculpture
MF Wiltshire
Good experience

Very pleased with buying experience. I can't comment on the sculpture as it is a birthday present for my daughter-in-law next month and I haven't unpacked it. I am sure she'll love it. I will be buying a sculpture for our own garden when we have finished some work.

Tottenham Hotspur

Thanks, all good and very well packed and very quick delivery.

P
Metal Stars
Patricia Brittain
Great service

Fast and efficient - with beautiful rusty items for my garden now in place

A
Daisy Flowers
A very happy first time customer
Daisy flowers

Absolutely love the daisies. Great communication. Well packaged. Swift delivery. All good!

A
Daisy Flowers
Anne Buckmaster
Daisy flowers

Thank you so.much , the look amazing in the garden.

D
Metal Dandelion
Dawn Eilbeck
Lovely gift

Fast delivery. Looks lovely

J
Metal Treble Clef
Jan Pepper
Musical note

Treble cleft arrived in time, extremely well packaged & bigger/thicker than I anticipated which was a pleasant surprise. All in all a lovely, sturdy outside wall decoration.

J
Daisy Flowers
Jenny Thomson
Super product and service

Beautiful daises. Ordered one day 24 hour tracked . Delightful owners.
Than k you

S
Daisy Flowers
Sandra Watters
Very satisfied.

My daisy item arrived quickly, well packed, and very sturdy. I would order again.

B
Daisy Flowers
Brian Newton
Valentine flowers

Daisies are one of my wife’s favourite flowers so when I saw your product online I immediately thought, ideal for Valentine’s day, and they will last infinitely longer than real blooms. She was a very happy lady.

M
Daisy Flowers
Mr Simon Calgie
Fantastic item

The rusted daisies are a beautiful addition to our garden

Owl

Looks good

K
Metal Owl Fence Topper
Karen Durrant
Fabulous Rusty owl

Bought the Rusty owl fence topper at a great price for my Husband as a present.
Really pleased with the quality and design of the owl. He’s going to be thrilled when he sees it.
Website easy to use, communication good and delivery quick. It was packed well in paper and cardboard so all recycled.

J
Metal Wildflowers
Jay Ashworth
Beautiful Metal Wildflower panel

I am delighted with the metal wildflower panel I ordered, it brings interest to the garden and is going to look fantastic when I work out its final location!

Robin singing on a branch.

Absolutely delightful

Metal owl fence topper

Delighted with our owl fence topper. Very well made and sturdy. It will enhance our garden.very quick delivery. Highly recommend this company.
Geoff. Northwich