Frequently Asked Questions

General questions

What is the status of my order?

Once you have placed an order, we will send you a confirmation email. Once your order is shipped, we will send another email to confirm the expected delivery date. 

Can I change my order?

If your item has not been processed for shipping then yes you can make changes to your order. Please email us at hello@therustedbumblebee.co.uk

How long does it take to ship my order?

Once you have placed your order, it usually takes 24 - 48 hours to process for delivery.

Where do you ship?

We currently only post to the UK.

How will my parcel be wrapped?

All parcels are wrapped in recycled paper and placed in a box and sealed with tape. We try our best not to use any plastic packaging, but on occasions due to supply shortages, we may have to resort to using plastic. 

Do you accept returns?

We do accept returns in respect of the following conditions: 

- The item must have been bought from our online store.

- The item should not have been used and in the same condition that you received it, unused and in its original packaging. 

- The return request is to be made within 28 days of delivery.

- Return postage costs for exchanges or unwanted items are to be covered by the customer.

To ask for a return please contact us at hello@therustedbumblebee.co.uk

Can I exchange an item?

Yes, we do accept exchanges and follow the same conditions noted above. 

To ask for an exchange please contact us at hello@therustedbumblebee.co.uk

How long does it take to process a return?

Returns are confirmed within 14 days of us receiving the package. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

What payment methods do you accept?

You can purchase from our website using a debit or credit card. We additionally offer support for PayPal, and Google Pay and can chose these payment methods at checkout.

Do you have a physical store?

No, we currently don't have a physical store.

What is a rusted finish?

The rusted finish is a natural reaction of iron and oxygen which gives each item a completely unique finish. It will change and mature over time adding character and individuality. 

 

How do I fix/attach my item?

All of our 'push in ground' items are designed with stakes so they can simply be lifted out of the box and pushed into the ground in a place of your choice.

The majority of our 'wall hangings' and 'fence toppers' come with pre drilled holes.

All others items are designed to be simply hung on tack nails. 

Are wall fixtures provided? 

No, we do not provide any fixings with any of our items. 

Based on 571 reviews
98%
(560)
2%
(11)
0%
(0)
0%
(0)
0%
(0)
Watering can

Very happy with my purchase it arrived on time and well packaged looks great and is as described on the site I will definitely be a returning customer

Wild Fern Stake

Excellent product, delivered very quickly. I'd definetely order this again, especially if it was twice as large! Great site, great products

Efficient company, great service, good quality product.

Great quality product. Questions were promptly answered by email and queries dealt with efficiently.
Went the extra mile. Very satisfied and will buy from them again.

R
Metal Fern Leaves
Rachael Herrington
Fantastic Ferns!

Fantastic.Really loved them.

Beautiful

Stunning statue I have a small garden and it sits in my small flower bed looking beautiful whatever the weather.
It is very sturdy and robust very well made indeed. Thank you so much 😊

Metal Wildflowers Garden Stake

Fern sculpture

Very pleased with speed of delivery and quality of product. Lovely detail it was a gift for a friend who loved it. Very well packed with paper no plastic at all.

Lovely item

Pleased with the Fern garden stake, although i made the mistake of ordering a small one, but needed medium

E
Metal Tree Of Life
Emma Dransfield
Beautiful gift!

Good quality & fast delivery! Very pleased :)

Love

Bought them as a gift they were well received. Super high quality, sturdy and well made. Will probably buy more from the company in the future.
The only thing that would have improved my experience is a filter for height so it is easier to get similar size products.

Beautiful garden ornaments

These are so well made and look delightful in the garden. In Summer they give the plants something to climb, and in Winter are visually stunning in their own right, I am very happy with my purchase

Lovely flowers

We had a trough which no matter what I planted it with failed. Had the idea to ‘plant’ it with an assortment of metal flowers and found these - absolutely love the finished effect !

C
Metal Badger
Christine Robinson
Wwgp

Placed in walled garden project where badgers roam

Butterfly and Bumblebee

Chris was me extremely helpful when my order failed to be delivered by Royal Mail. Once he was aware of this he promptly sent a replacement order. I am delighted with the items, they are attractive designs and of nice quality.

Excellent products

I bought the three seed heads which look really lovely in my flower bed amongst the flowers. Also a pheasant who is guarding the veg plot. Good quality and I would recommend highly.

Metal squirrel

I love this squirrel A perfect addition to my garden fence. So lovely that I have now purchased the dog hearts and the owl. Excellent products and superb service . Thank you

Long lasting garden markers

Very robust garden markers that will last for many years. - probably the only ones
you will ever have to buy!

S
Metal Squirrel
Sonia Fitzearl
Squirrel

Very pleased just what I wanted

R
Metal Fern Leaves
Raechel Porter
Beautiful ferns

Beautiful ferns exactly what I'd hoped for

Really lovely items

My order was despatched on time.. was packaged really well and best of all the items I ordered were of good quality and great design

J
Metal Dragonfly
Jason Child
Love it

Love it and arrived quickly and looks great in garden.

Ge

Excellent product just what I thought it would be. Speedy delivery. Well packaged and good information inside about the product.

Fabulous

These are amazing quality and design, perfect size for my potted trees. Look fabulous. Thank you

Large rustic metal leaf wall art is absolutely beautiful

These pieces exceeded my expectations. They are absolutely beautiful and were really well packaged in recyclable packaging.

P
Metal Badger
P Heslop
Badger

Bought as a gift. Recipient loved it.